Complaints

We want to deal with problems fairly and promptly. If you have a complaint about a PitPixel order, product, website or service, please contact us using the Contact page and provide enough information for us to investigate.

What to include

your order number, if the complaint relates to an order;
a clear description of the problem;
any relevant photographs or supporting information;
the outcome you are asking for.

How we handle complaints

We will review the information available, may ask for further details, and will provide a response once we have investigated the complaint. Nothing in this process limits your statutory consumer rights.

Unresolved complaints

If you remain dissatisfied after our final response, we will tell you about any alternative dispute resolution or other complaint-resolution arrangements that are available and applicable to the dispute, including any arrangement in which we are required to participate.