Privacy policy
PitPixel respects your privacy and aims to use personal information fairly, lawfully and transparently.
Who we are
PitPixel is the data controller for personal information collected through this store, except where another organisation acts as an independent controller for its own services. You can contact us using the Contact page on our website.
Information we may collect
- your name, email address, phone number and contact details;
- billing and delivery information;
- order, return and customer-service history;
- payment-related information processed through our payment providers;
- website, device and technical information such as IP address, browser data and cookie information;
- marketing preferences and communications with us.
Why we use your information
We may use personal information to process and deliver orders, provide customer support, handle returns and refunds, prevent fraud, maintain and improve our store, comply with legal and accounting obligations, and send marketing where you have consented or where another lawful basis applies.
Our lawful bases may include performance of a contract, compliance with legal obligations, legitimate interests and consent, depending on the purpose.
Who we share information with
We may share information where necessary with Shopify, payment processors, delivery and fulfilment providers, fraud-prevention providers, analytics and technical service providers, professional advisers, and public authorities where required by law.
Where service providers process information outside the UK, we will rely on appropriate safeguards where required by data protection law.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including order support, fraud prevention, legal claims, tax and accounting obligations, and other legal requirements.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal information, and to data portability. Where processing relies on consent, you may withdraw that consent.
You also have the right to complain to the Information Commissioner's Office (ICO). More information is available at ico.org.uk.
Cookies
Our store may use essential cookies and, where permitted, optional analytics or marketing technologies. Cookie controls and notices will be provided where required.